Privacy Policy

Silt Mesh Vault is committed to protecting the personal information of anyone who visits this website or contacts us about pond care services. This policy explains what we collect, why, and how it's handled.

Data collection

Information you submit voluntarily through our contact form, such as your name, email address, and any details about your pond.
Basic technical information collected automatically, such as browser type and pages visited, where cookies are permitted.
We process this data on the basis of your consent or to respond to your enquiry.
Contact form submissions are retained only as long as needed to respond to your enquiry and any resulting booking.

How data is used

To respond to enquiries and arrange visits.
To improve the website's usability, where analytics cookies are accepted.
We do not sell personal data to third parties, and any sharing is limited to what's needed to operate the site (such as analytics providers).
We do not send marketing communications unless you've asked us to.

Data protection measures

Reasonable technical and organisational measures are in place to keep submitted data secure.
Access to any collected data is limited to those who need it to respond to your enquiry.
Should a data breach affecting your information occur, we will take appropriate steps to notify those affected in line with applicable law.

Your rights

The right to access the personal data we hold about you.
The right to request correction or deletion of your data.
The right to data portability, where applicable.
The right to object to how your data is processed.
To exercise any of these rights, please reach out via our Contact page.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features.
Disable cookies through your browser settings (see our Cookie Policy for more details).
Contact us directly to request the deletion of any previously shared personal data.

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

What you tell us about your pond

An enquiry usually includes your name, an email address and a few lines about the pond: its rough size, whether there are fish, how long since it was last cleaned and what you have noticed lately. Some people add photographs or the address of the garden so we can plan travel. We ask for nothing more until a visit is agreed.

Readings and condition notes

A seasonal assessment records clarity, pH, temperature and sediment depth, with photographs of the basin and filter. These condition notes are given to you after the visit, and we keep a copy so a later sediment withdrawal or filtration review can be compared with the first reading. Because they are filed against your name and address, we treat them as personal information under Japan's Act on the Protection of Personal Information.

About your fish

If your pond holds koi or other fish, we note their number and approximate size so the aerated holding tank is large enough during sediment work. This note is used only to plan that visit and is kept with your condition notes.

Who sees it

The people at Silt Mesh Vault who plan and carry out your visit.
Our email and hosting providers, under confidentiality terms.
Nobody else. We do not pass owner details to pump makers or filter suppliers, and we never sell personal information.

How long we keep it, and your requests

Enquiries that do not lead to a visit are deleted after twelve months. Condition notes and photographs are kept for four years, long enough to cover a good part of the one-to-eight-year life of the filtration systems we review. To see, correct or delete your information, email info@silt-meshvault.com or write to Silt Mesh Vault, 2-44-2 Higashinippori, Arakawa-ku, Tokyo 116-0014. We reply within two weeks; you may also contact the Personal Information Protection Commission of Japan.

Photographs of your garden

Photographs taken during a visit stay with your condition notes. We never publish them on this website or elsewhere without your written permission, and we avoid photographing neighbouring gardens or people.

Younger enquirers

Visits are arranged with adults responsible for the pond. If someone under eighteen contacts us, we ask a parent or guardian to make the booking.

Mailing lists

We do not run a newsletter and will not add your address to any mailing list.